Absolutely! If you have your own modem then you might be able to use it for your HotShot broadband instead of buying a new one from us. It depends on the type of router you have, and if it’s compatible with fibre connection.

Different connection technologies like Fibre have different technical requirements. Search the internet for your current modem, model number and firmware version to find its technical specifications or consult the user manual if you still have it to hand. Then use this spec sheet to ensure your modem meets the technical requirements for your new HotShot broadband connection.

Remember that whilst we are very familiar with our own HotShot-supplied routers, our ability to support 3rd party modems is limited and on a best-efforts basis. We recommend choosing the HotShot modem if you’re not sure, plus we’ll pre-configure it for you.

If your router was originally provided by another Internet Service Provider, then they may have applied some restrictions that make it difficult for the router to be used elsewhere.

Below are the basic requirements for the modem used for fibre connection. For specific guides of common routers, please scroll down:

Fibre Capable Modem
Encapsulation Protocol: PPPoE
Ethernet WAN Port (Gigabit rating recommended)

Generic Settings for HotShot fibre connection:

Connection Type: PPPoE
Username: hotshot
Password: hotshot
VLAN Tagging: Untagged
MTU: 1492
MSS: 1452
DNS: Dynamic

Below are specific guides for some commonly used routers for your convenience. We will keep adding more to the list. So please do let us know if you couldn’t find your router here.

ASUS AC58U
ASUS RT-AC66U
D-Link modems
Fritz box 7360
Huawei HG630B
Huawei HG659/659B
Huawei DN8245X6
Netcomm NF4V/NF18ACV
Netgear D7000
Netgear Orbi
Smart Router Arcadyan VRV9517UwAC34-A-SP
Technicolor WiFi Hub TG789vac V2 HP (MyRepublic Router)
TP Link AX1500/AX1800
TP Link Archer A6
TP-Link Archer C7
TP Link Archer C20
TP Link Deco Series
TP Link VR300/VR400/VR Series
Vodafone Ultra Hub and Vodafone Ultra HubPlus are not capable of our network.
If you still have problems regarding your own modem, feel free to email us at service@hotshot.nz or message us here.
Kindly be aware that our support for personal modem configurations is limited, and we cannot guarantee comprehensive assistance with configuring your own modem. For modem-related terms and conditions, please refer to our terms and conditions available in clause 8 found here.

Modem Support

How many devices can I connect to my HotShot modem?

Use/Configure my own modem?

How to get my WiFi working well?

My modem won’t turn on.

Can I turn off my modem overnight?

How do I set up my HotShot modem?

Terms and Conditions for Customer BYO Modem/Router

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