When you sign up for HotShot Unlimited Broadband, we’ll hook your place up with the fastest type of connection available at the address. If you’re lucky enough to have Fibre already installed at your address, or available in your street, this means we’ll connect you up on the latest and greatest fibre Fibre network!

After you sign up at hotshot.nz and decided to purchase a router from us, we’ll send out your fibre router, and confirm the track and trace info via email. Along with this we’ll let you know what’s happening with the Fibre connection process.

The process for getting Fibre installed for the first time is a bit different to the traditional copper based broadband service. Fibre is delivered through fibre optic cables, which in many cases means a technician will need to come around to your place to install new cables to your property, as well as a fibre box (ONT or Optical Network Terminal). The ONT is the device which converts the fibre signal to an Ethernet signal so you can hook up your router. The ONT, its power cable and the fibre cable belong to your Local Fibre Company or LFC (Chorus, UFF, Enable or NorthPower, depending on where in New Zealand you are).

If you’ve already got Fibre installed at your address, or if someone who lived at your place previously had Fibre we should be able to hook you up in 5-7 working days using the existing ONT – all you’ll need to do is plug in the router when it arrives, and once we’ve confirmed the order has completed you should be ready to jump online!

If Fibre is available in your street but hasn’t yet been installed, we’ll start this process for you. Depending on the situation at your address, consent for your Fibre install may be required. If you’re living in a free-standing property and don’t have a shared driveway, or live on a right-of-way, it’ll be a simple matter of booking the tech visits, and getting it all installed. Depending on where in NZ you are, we’ll either confirm with you via email your scope and install dates, or the local fibre company will phone you to confirm.

If you’re living in a house with a shared driveway, right-of-way or are living in multi-dwelling unit (eg an apartment building) the Fibre install can take a bit longer, as everyone involved will need to give consent. This usually means that consent will be needed from the property owner, as well as any neighbours who share any property the fibre cable will need to cross to get to your place.

In most cases the local fibre company will organise the consent process for your install, and we’ll keep you informed along the way. In some cases you may need to get permission from your landlord or neighbours. If this is the case for your place we’ll confirm this for you via email.

After consent is all sorted, the scoping and install processes can begin. For the scoping visit, a technician will come around to your place to work out the best way to install the fibre cabling. You’ll need to be at home on the day to speak with the tech on what the best option for your install will be.

After the scoping install, technicians may begin the external cabling work at your property, in order to get the cable from the street to your property. You won’t need to be at home for this part of the process.

For the install visit a technician from the local fibre company will visit your property and complete the final parts of your Fibre install. This involves bringing the fibre cable into your house, and into the area where the ONT will be installed. After the ONT has been installed you just need to hook up your router, and you’ll be up and surfing!

If you have any queries on your connection during the process you can either reply to one of our emails, or message us on the HotShot website.

Getting HotShot Broadband

HotShot Unlimited Broadband (no contract term) Offer Summary

What is all this about a ‘standard connection fee’?

How do I switch to HotShot?

Is fibre available at my place?

I don’t want/can’t have fibre at my place, can I get ADSL or VDSL?

What does the connection process for HotShot Fibre involve?

Can I keep my existing broadband and just add HotShot as a second line?

How long will it take for me to get connected on HotShot broadband?

Is HotShot broadband suitable for business?

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